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| General questions about eBillme |
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 What is eBillme? |
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eBillme is the most secure way to pay cash online.
eBillme, the secure way to pay cash online, helps keep you safe and in control every step of the way. Watch our demo video.
With eBillme you can shop online anytime, anywhere.
If your wallet isn't handy, at least eBillme is. To use eBillme, all you need to know is your email address. So if you're up late shopping in your hot pink pajamas, forget running down to get your purse - just checkout with eBillme instead.
Your personal information is private and you are protected.
With eBillme, you login directly to your own online bank to pay your bill. Your personal financial information is kept completely private by your own bank. It's hidden from the prying eyes of hackers and identity thieves and best of all, your purchase is covered by eBillme's Buyer Protection Program.
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| How do I pay my bill? |
When you shop using eBillme, a bill with your eBillme account number and payment instructions is presented to you online and a copy is sent to your email account.
You can pay your bill in 2 different ways.
1) Online Banking:
Login to your bank or credit union's online banking portal. Go to the bill pay section and add eBillme as a Payee / Biller using the information from your bill. (This step is only required the first time you use eBillme) Pay the amount listed on your bill. Watch the instructional video.
2) Walk-in Location
Pay eBillme at over 75,000 locations including MoneyGram agent locations nationwide, and independent retailers near you.
Find the nearest location now.
Watch the instructional video.
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Where do I pay my bill?
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Your bill can be paid at virtually any bank in the United States. eBillme can be added as a Payee / Biller at any bank, credit union and bill pay portal that supports online bill pay. This includes Bank of America, Chase, Citibank, Wells Fargo and more. Click here for a list of banks. You can also pay with eBillme at over 75,000 locations including MoneyGram agent locations nationwide, and independent retailers near you. Find the nearest location now.
Watch the instructional video. |
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What information do I need to add eBillme as a Payee / Biller?
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Adding eBillme as a Payee / Biller is easy.
To add eBillme as a Payee / Biller, you login to your online banking, go to the bill pay section, and use the search tool to find eBillme. You then click the add button and add your eBillme account information (from your eBill).? Most online banks offer a search, but if for some reason search is not available or if you aren't able to find eBillme using your bank's search tool, then you can add eBillme as a Payee / Biller manually with the information in your bill (as shown below).
Payee / Biller Name:
Do not include merchant name
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eBillme
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Your Account Number:
Do not leave blank
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EBXXXXXXX
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| Payee / Biller Address:
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P.O. Box 635808
Cincinnati, OH
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Payee / Biller ZIP:
Please enter all 9 digits
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45263-5808
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| Payee / Biller Phone Number:
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888.899.6633
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Watch the instructional video.
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My bank is not listed. Can I still use eBillme?
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You can use eBillme with any financial institution that offers online bill payment as a payment method. The list on our website is a sample list of banks, credit unions, and bill pay portals. If you notice a bank that is not listed, please contact us at support@ebillme.com, and we will update our website.
You can also pay your bill at any of our 75,000 walk-in locations including convenience stores, cellular stores, drug stores and Precash® locations. Find the nearest location now.
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Will you forward me directly to my online banking account?
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No. For security reasons, eBillme does not link you directly to your online banking accounts. Your bill is similar to any other bill that you would pay online. Simply login to your bank's bill pay service and complete your payment. Depending on your bank, you may be able to select eBillme from a list, or you may be required to enter the additional information found in the bill. Like other bills, you only have to set up eBillme as a Payee / Biller once so the next time you use eBillme, paying will be even faster.
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Do I use my credit card to pay my bill?
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eBillme is cash-based so you do not have to provide the merchant or eBillme with your credit card number or any other financial information. Simply select eBillme as a payment option at checkout and you will be emailed a bill with your order details and instructions on how to pay your bill securely with cash from your online bank account.
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When will my payment be processed?
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At eBillme we work hard to process payments as quickly as possible to keep your order moving as fast as possible. eBillme payments are typically processed within 24 hours. However, it may take your bank 1-3 business days to process your payment and transfer the funds.
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When will my order be shipped?
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eBillme processes payments as quickly as we can to ensure that your online order gets shipped to you as quickly as possible. eBillme orders are processed within 1-3 business days. Our merchants typically ship when payments are processed.
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How Do i Check My Payment Status or Speak to Ebillme Customer Support?
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Call Ebillme Customer Support Department on 1-888-899-6633.
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