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Can the pharmacy mail medications to international locations ?
Yes We ship Internationally to North & South America, East & West Europe, Middle East, Southeast Asia and Australia (we do not ship to Africa, Norway, Sweden & Canada). Customs has the discretionary power to allow a 90-day supply with a 90-day refill. There are no restrictions on the number of prescriptions Please have a look at our Shipping Policy Page For Prices. |
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Why are prescription prices so low ?
The government puts a limit as to how much pharmaceutical manufacturers can charge for brand-name drugs when they are approved and caps subsequent price increases. We have been supplying medicines in the local market for 25 years, we now supply direct from the manufacturer to the consumer all the middle men are cut out. "THAT IS WHY WE SUPPLY AT SUCH LOW RATES" We guarantee that you are receiving genuine products and supplies. We promise you that all our medicines have the same effectiveness as the medicines you buy at your local pharmacy. Check Prescription Prices. |
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How much money will I save ?
Most patients save 40-80%, which can be hundreds of dollars per order.
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Do you require a prescription ?
We require that you have a Valid Prescription by agreeing to the terms and conditions of the site you attest that you have a prescription by your physician in your country of residence, In order to fulfill your medical needs, our licensed physician upon request reviews each patient’s medical history, and issues a prescription. Thus, for each order we can legally fill and ship you.
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What is your refund policy ?
Returns and replacements. If an order does not arrive within the specified delivery time, the customer is eligible for a refund or a reshipment. If your order was split up, and one or more of the shipments is missing 30 days or more from the date of order, we will reship the missing part(s).
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How will the charge appear on my credit card statement ?
Tristatedrugs is a subsidiary of tristate
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Are International drugs the same as what I get from my local pharmacy ?
Yes. Some drugs have different brand names. Generic medications are the same as brand names but tend to be much cheaper. If your medication is not available or is available only in a different form, we will notify you.The medications are shipped from Shopeastwest facility. Note, the medications are packaged in unmarked paper envelopes with the customs declaration forms attached including the Generic Brand Names not the USA Brand Names.
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If I don't see my prescription medication on your price list, does that mean you don't carry it ?
No. The pharmacy carries a much broader selection of prescription medications than those listed. If you don't see the drug you are looking for please email us .
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How long will it take for me to receive my prescriptions by mail?
Please allow 7-15 business days for express mail & 10-20 business Days for Standard mail for delivery for regular shipping. Please visit our shipping policy page for complete details. Shipping Policy |
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What is your return policy ?
The International College of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1)
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What happens if I cancel my order ?
If the consultation from Tristatedrugs has been done there will be a $20 US cancellation fee.
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Is Tristatedrugs a pharmacy ?
No. Tristatedrugs is a pharmacy intermediary.
Your prescription is filled at one of our associated certified pharmacies by a registered pharmacist with a license and mailed to your home.
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What do you accept for payments ?
Tristatedrugs accepts Echeck Payments.
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Do you dispense controlled substances ?
No. We do not dispense any controlled substance.
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Do you have any ordering requirements ?
If the patient is under 18 years of age, the order form must be co-signed by the patient's legal guardian.
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Can I ship to an Alternate Shipping Address ?
Yes you may ship to an alternate address, but further steps are required to complete the formality. You would be required to fill out a Credit card verification form that is required to be Faxed or emailed in. The Form will be emailed to you after successfully placing the order. You may also download the same from
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Why is My Order on Hold ?
We take great pride in customer's Credit Card security and in preventing credit card fraud. If your order is off high value or is being shipped to an alternate address we might put your order on hold for further verification. Please visit
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My order has entered Customs -- does this mean that it has been seized, or that I will not receive it ?
Please note that ALL orders are processed by Customs -- it does not mean that you will not receive your meds. Usually the parcels are cleared in 2-4 days, but sometimes it takes upto 10-12 days to be released from Customs
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Will I have to pay any Customs Duties ?
You may need to pay Customs Duties, as per the Regulations in your country. Shopeastwest is NOT LIABLE to refund any amount paid by you towards Customs Duties, or any other duties of any sort.
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Why are you not Shipping to Canada?
Due to a heightened level of security, and now that all medical parcels that are shipped from overseas are being returned to sender, we have temporarily stopped all shipments to Canada.
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